* Please specify TICKET NO and NAME for refund in the COMMENTS BOX to avoid cancellation of other bookings
* Refund request EXCLUDE PROMOTIONAL FARE
* Processing of refund will be completed within 45 WORKING DAYS
Thank you for contacting Malindo Air.
Your refund request has been successfully submitted for processing.
Terms and Conditions
REFUND IS SUBJECT TO FARE RULES AND APPLICABLE TERMS AND CONDITIONS
Request for refund must be reported by ticket sponsor/holder only
All refund upon approval will be processed (settled) to the original mode of payment/sponsor only
There will be processing fees based on fare rules
Standard recovery period for refund within 30 working days
For medical/ death ground kindly provide us with the official doctor's note from a regitered clinic/ hospital which states that the passenger is unfit to travel from which date to which date. The refund appeal is subjec to approval depending on the documents submitted. Incomplete documents will be rejected.
If the account holder is not the passenger, kindly advise the relationship or details in the comments column
For travel agent tickets (kindly refer to your respective travel agent for cancellation policy)
No-Show passengers: Domestic flight, airport tax will be forteited. This is due to the airport tax for each segment of the flight is RM 9.00 and it will be forfeited by the refund processing fee of RM 10.00 per passenger/per sector
